Refund policy

Returns, Refunds & Warranty

MG Slice is operated by Mak.nv International Inc. We want you to be confident in your purchase. Here's how returns, refunds, and warranty work.

MG Slice Growing System (Starter, Pro, Double Pro)
You may return your MG Slice Growing System within 30 days of delivery. The system must be clean, in good condition, and returned with all parts.
Return shipping is the customer's responsibility.
To start a return, email us at info@maknv.com with your order number. We'll send you return instructions. Please don't ship anything back before contacting us.
Opened Starter Supply items (MG Slice Pods and Signature Seeds) cannot be returned.

MG Slice Pods, Signature Seeds, and Refill Bundle
Because these are consumable growing supplies, we don't accept returns on them.
If your order arrives damaged, or you received the wrong item, we'll replace it at no cost. Please email info@maknv.com within 7 days of delivery with your order number and a photo of the item.

MG Slice App
You can cancel your MG Slice App subscription anytime. Your access continues until the end of the billing period you've already paid for. We don't offer refunds or credits for partial months.

Supply Subscriptions
You can skip, pause, or cancel your monthly supply delivery anytime from your account. Changes must be made before your next billing date to apply to that order.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.

1-Year Limited Warranty
Every MG Slice Growing System comes with a 1-year limited warranty from the date of delivery. It covers defects in materials and workmanship in the rack, LED grow lights, light timer, and temperature and humidity monitor. If a covered part fails during normal use, we'll repair or replace it at our discretion.
The warranty does not cover damage from misuse, accidents, water damage caused by improper use, unauthorized modifications, or normal wear and tear.
To make a warranty claim, email info@maknv.com with your order number, a short description, and a photo or video of the problem. Our team may also diagnose the issue with you on a live video call.

Questions?
Contact us at info@maknv.com. We're happy to help.